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Family Left With Questions After Dog Bled During Grooming

GRAND JUNCTION, Colo. (KJCT) - It's a pet owner's worst nightmare: getting a phone call that your dog could be injured and nobody knows why. That was the case for one Grand Junction couple after taking their beloved pet to get a wash and groom.

It was Dec. 26, 2023 when Shawna Jones took her dog Sadie to get washed and groomed at the Grand Junction Petsmart. Jones took Sadie in, got her ready to go and then she went back out to her car waiting for the appointment to finish up. Only, the appointment was cut short. In fact, Sadie had only been in her appointment for around 20 minutes when she got a call from the groomer.

"They got through the shampoo process, and then I get a call saying that my dog is bleeding," recalled Jones. "And I'm like, Okay, well, what happened? And they said, well, we don't know what happened."

That's where Jones said her frustration begins. Sadie was bleeding out of her nose and her mouth. The grooming staff took her into the in-house veterinary clinic. The vet checked her out and according to Jones, they didn't find any foreign object in her nose like a foxtail or anything like that. Sadie had bitten her tongue and that was bleeding.

"The only way I figured that could happen is when she got hit by something or somebody accidentally hit her," said Jones. "I again asked him what happened, and they said, we don't know what happened."

Jones said she asked to see the security camera footage, but the Petsmart staff said they couldn't show it to her, as approval from corporate was required. A few days later Jones took Sadie to her regular vet looking for answers.

"She listed a few things, foxtails being one of them being stuck in her nasal passages, stress, having a cold," said Jones. "She had checked her nostrils and said there was there was nothing up there. But she did notice that there was a scrape inside of her left nostril."

"I was pretty upset. Everybody that knows me and Shawna and our dog knows that this is our baby," said Craig Jones. "When I saw her bleeding, I was pretty upset."

Craig Jones wasn't at Petsmart at the time of the incident. He learned about it after Shawna told him what happened.

"I'm still upset about it," said Craig Jones. "She's a very trusting dog, and it kind of traumatized her."

A couple of weeks later, the Jones' got phone call that they could now see the security footage. Shawna went by herself to see the footage. But she said it didn't really show anything.

"I didn't see anything touch her face, I didn't see anybody hit her. I didn't see any of that," said Shawna. "However, between camera one and camera two and from the front to the back, there is probably about a foot foot and a half a space where you can't see anything."

"I just feel like they're hiding something from us, and I want to know the truth," said Craig. "I want to know what happened to my dog."

Craig was working at the time Shawna checked out the footage. So, he never saw what Shawna was seeing. But, even after seeing the footage, the Jones' still want to know what happened to Sadie, and they're accusing Petsmart of not being cooperative.

KJCT News 8 reached out to Petsmart Corporate. In fact, in several phone calls with the company communications manager, Petsmart said that they have been cooperative with the Jones' as has the Grand Junction Staff. The Jones' were able to see the raw security footage to see the whole even for themselves. Petsmart also said the Jones' chose the date and time to come and see the footage and could have easily scheduled a time when Craig wasn't working so he could see the footage for himself. According to Petsmart corporate, after watching the footage, Shawna said everything was fine and all good. Based off that, corporate was under the assumption it was cased closed. Upon our inquiry into what happened, corporate said at this point it's up to the Jones' to reach out with any other concerns that they have.

In this case though, there may be no further resolution. The veterinarians stated that nosebleeds can happen when a dog is in a high-stress situation. The Jones' did say that Sadie does not like getting a bath either. Plus, with a quick Google search, there are numerous sources that indicate that a dog's nose can bleed under stress.

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18 Best Dog Breeds For Kids

The 18 Best Dogs for Kids — Best Family Dogs for Children

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Klaus Vedfelt/Getty Images First things first

Dogs have personalities and quirks, no matter what breed they are. Children also differ in their needs, energy levels, and personalities. No matter which breed you hone in on, it is important to take a common sense approach, when choosing from the best dogs for kids and introducing a new pet to your household. "When searching for a pet dog for the family, parents often consult friends or relatives, or rely on their own personal experiences," says Janelle Emmett, DVM, veterinary technology program director at Carrington College's Sacramento, California campus who has practiced in companion animal medicine for 12 years. "Ideally, people should select a breed based upon the anticipated lifestyle of the dog and not just based on how fluffy the fur baby is. That helps in being mindful to match the personality and age of the child and the traits of the breed." Consider if you want a quiet dog with an easygoing personality, a low maintenance dog, or a dog suited to apartment living—though big dogs make surprisingly good family dogs, too. Additionally, parents must remember that nothing can replace careful monitoring of the child with the pet and good training, she notes. Before you bring a dog home, make sure you have all the items on this puppy checklist.

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Mkovalevskaya/Getty Images Cavalier King Charles spaniel

"The Cavalier King Charles spaniel is a wonderful family pet; a gentle, calm dog, who is happy to be combed and brushed," says Dr. Emmett on why this pup is one of the best dogs for kids and best family dogs, period. "This breed is, however, less enthusiastic about games, such as tug of war, and rough-and-tumble play. King Charles spaniels are a good match for a more urban lifestyle and a sensitive child." Cavs are also one of the cutest dogs with floppy ears.

Elizabethsalleebauer/Getty Images Golden retriever

"The golden retriever is one of the most well-known dogs because of their gentle, caring temperaments. They are able to lounge around the house for an afternoon or take a hike through the woods," says Pete Lands, DVM, director of emergency and critical care at Saint Francis Veterinary Center. Goldens are very bright and easy to train. They're also patient when it comes to kids. "While they may not like it, golden retrievers tend to be apathetic to young kids pulling on their ears or tugging at their tails. This makes them one of the best family dogs you can find," he adds. Not only are they one of the best dogs for kids, but they're also one of the smartest dog breeds.

Labrador retriever

They look large-and-in-charge, but Labs are famously child-friendly, making them one of the best family dogs. "The Labrador retriever is a reliable family pet," says Dr. Emmett. "This breed has an insatiable appetite for games and play and is well suited for an active outdoor lifestyle and a child who likes to run, throw balls, and play Frisbee." Labs get along with everyone, but do you know the best dog for your zodiac sign?

Shaw Photography Co./Getty Images Rescue dogs

Don't let worries about their past turn you off to shelter dogs. Many rescue dogs, who are waiting for their forever home, are gentle, loving, and grateful to be found by a wonderful family with kids. Plus, some have even already been potty-trained. "Most shelters arrange 'meet-and-greet' times, where you and your child can interact with prospective pets so you can find the right fit for your family," says Dr. Emmett. Many shelters also allow you to foster a dog for a day or two, providing an extra layer of comfort, so you don't have to rely on the love-at-first-sight rush you may feel at a shelter. If you come across a black and white dog, it could be one of these breeds.

Catherine Falls Commercial/Getty Images Beagle

Cute as a button, sweet, and gentle, these pack animals thrive on companionship. According to the American Kennel Club, these charmers are among the best dogs for kids and best dog breeds for families because they are loving by nature, love to play, and have goofy personalities. If you want a dog who wants to be with people, this is a great breed for your family. Pass beagles up, however, if your house is always empty during the day, and get a dog that can be left alone instead.

/\/\itul Patel / 500px/Getty Images Irish setter

Does your family love a good group jog or a game of beach Frisbee? If so, an Irish setter will be the perfect fit for you. Regal to look at and energetic beyond words, this breed grows to be large, around 50 to 70 pounds, and has a long lifespan, so they can grow up with your kids. Irish setters are one of the best family dogs, make great companions, are wonderful with children, have lively dispositions, and are some of the best dogs for first-time owners. They also love to play with toys and balls. They're not one of the fastest dog breeds, but if you're looking for a good running companion, Irish setters have the staying power.

Phichet Ritthiruangdet / EyeEm/Getty Images French bulldog

Frenchies, as they are affectionately known, are diminutive in size, but big in personality. Known for their affectionate natures and silly "bat" ears, French bulldogs were bred to be companion dogs. One of the best family dogs for apartment dwellers, Frenchies do well in small spaces and love being around kids. French bulldogs are also more likely to have patience with getting dressed up for Halloween. If you like pedigrees, you should know about these rare dog breeds too.

Boxer

Make a boxer part of your family, and you will never feel unprotected again. Fiercely loyal and protective of those who love them, these energetic, medium-sized dogs have calm dispositions, but love to play, making them one of the best dogs for kids with high energy. They need lots of exercise, but beware of driving them too hard in hot weather. Like all squish-faced (Brachycephalic) dogs, they tend to overheat. The same goes for dogs that look like bears! If it's hot out, walk them in the early morning when it's cooler.

NoSystem images/Getty Images Bichon frise

These little bundles of low-shedding fur are some of the friendliest dogs on the planet and is one of the best dog breeds for families. Sweet, affectionate, and playful, the bichon frise is a fantastic playmate for energetic children. Their small size makes them a great city dog, provided you give them lots of walks. According to Animal Planet, they're loyal to a fault and do best with consistent training and moderate amounts of activity. Plus, with their cloud-like coats, they're one of the most fluffy dog breeds!

Cocker spaniel

There's a definite possibility that cocker spaniels think they are people. They're gentle, loving, very smart, love being around children, and tend to always put themselves in the middle of the action. They also make great therapy dogs and may be a good fit for an anxious or special needs child. Cavalier King Charles spaniels are some of the best dogs for seniors, too. Their beautiful, floppy ears are prone to ear infections, so keeping them clean and groomed is essential. Or maybe you want to try one of these teacup dog breeds that are small enough for kids to hold.

Cavan Images/Getty Images Collie

Rough collies are known for their majestic, flowing coats, while smooth collies have shorter coats. Rough or smooth, collies are one of the best dogs for kids and big families. (However, rough collies require more grooming.) This breed is incredibly intelligent and likes nothing better than to engage in activity with the children who love them. They're fast learners, loyal to their families, and protective. Just ask Lassie! Their cousins, the border collie, are also one of the breeds of dogs with blue eyes.

patrickheagney/Getty Images Poodle

Have an allergy-prone child? According to Health, poodles might just be the ticket for you since it's one of the best dog breeds for families. While no dog is completely hypoallergenic, poodles seem to come close, because they appear to produce fewer allergens so they're one of the best dogs for kids with allergies. They also come in three sizes—standard, miniature, and toy—and an abundance of colors. These adorable goofballs are super-smart, easy to train, adapt well to new situations, and love kids. If your child can't stop sneezing, however, maybe look into getting a hairless dog instead.

Purple Collar Pet Photography/Getty Images Labradoodle

An intentional mix of poodles and Labrador retrievers, Labradoodles are as sweet as their name. A medium-shedder, Labradoodles were originally bred to be even-keeled and empathetic, so they could be trained as guide dogs for visually impaired people. This breed couldn't be more affectionate, or more adorable. Note that they need lots of exercise and tend to get along great with other dogs. If you're looking for a pup that will be totally devoted to your comfort, read up on the best emotional support dogs that will stand by you.

Pug

This Instagram-darling brings with it a major cuddle factor. Their cutie-patootie smiling faces and cozying-up tendencies make pugs a popular favorite for children who prefer gentle play to roughhousing. These playful pups were bred to be lap dogs and adore being around people. They're clever, quiet, and make great family pets. If you need some inspiration, these pug pictures should do the trick.

Ariel Skelley/Getty Images Chihuahua

Long-haired or short, chihuahuas are one of the cutest toy dog breeds. They tend to adore children and are very loyal to their families. Chihuahuas love the indoors and are not fond of very cold weather, perhaps because they're thought to have originated in Mexico. That means a ton of super sweet sweaters! They're easy to train and love the lap of the person who loves them best.

Chug

Chugs are a specific breed comprised of Pug and Chihuahua ancestry. Many have the best characteristics of both popular breeds, making them one of the best family dogs. Chugs are a designer dog with characteristics that vary from liter to liter. Like their forebears, most will make good family dogs. They're loyal, affectionate, intelligent, and love to play. Don't miss the zodiac signs as dogs to find out which pup you embody most.

Marco_Piunti/Getty Images Bull terrier

Bull terriers and miniature bull terriers are one of the best dogs for kids that are older in age. They are sweet beyond belief, very protective, and very trainable. The American Kennel Club calls them mischievous, playful, and charming. Known for their silly, comical antics, and crowd-pleasing behavior, bull terriers need lots of exercise and lots of love. If you're looking to add a kitty to the family, check out these dogs that are good with cats.

@Hans Surfer/Getty Images Havanese

This tiny charmer is the national dog of Cuba. They have exuberant personalities and adore people of all ages. Havanese dogs are very social and outgoing. A loving breed, they also enjoy playing games. They're a toy breed, so not a great fit for rough-and-tumble play, but they're one of the best dog breeds for families who are looking for a silly, outgoing friend for their child. To get to know your dog even more, learn about the 50 secrets your pup won't tell you.

Sources:

Janelle Emmett, DVM, veterinary technology program director at Carrington College's Sacramento, California campus

Originally Published: July 02, 2021

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The Ultimate Puppy Checklist To Prepare For Your New Pet

Bringing home a new puppy is both joyful and nerve-racking. But with thoughtful preparation, the task of making arrangements for a young dog shouldn't be as daunting—and, ultimately, it can smooth the transition for your family and new pet. Our ultimate puppy checklist includes all the essentials—from leashes and harnesses to training treats, grooming supplies, a popular adjustable crate and even recommendations for cleaning products to tackle messes (because accidents will happen). Of course, not every dog is the same, and the size and breed of your pup will influence what is right for you.

If you're getting ready to welcome a new puppy into your home, careful preparation can significantly ... [+] ease the transition—which is where our ultimate puppy checklist comes in.

ILLUSTRATION: FORBES / PHOTOS: RETAILERS

In addition to stocking up on basics, the most important thing you can give a new puppy is plenty of time, patience, love and attention. Dog expert Mike Gould, a founding member of the NYPD canine unit and owner of Hounds Town USA, emphasizes, "People tend to forget the time necessary to care for and supervise puppies. Pets are truly loving animals, and their love is unconditional, but you should make sure you have sufficient time to tend to their needs." To help prepare for your new furry family member, here are our must-haves—followed by a more comprehensive puppy checklist.

Puppy Checklist: The Best Gear

Before bringing your new puppy home, ensure you have essential gear for their safety and comfort. Start with a durable leash and sturdy harness that discourages pulling, an ID tag, a poop bag holder with dispenser and, of course plenty of poop bags. Prepare your space with nonslip pet bowls, an easy-to-clean training crate, a cozy bed, pee pads for accidents and a gate for safety.

Puppy Checklist: The Best Food And Treats

For your puppy to receive the right nutrition and balanced meals, establishing healthy feeding patterns from the start is crucial. Look for puppy food with a nutritional adequacy statement for growth or all life stages from the Association of American Feed Control Officials (AAFCO) that aligns with your pup's breed and size. You'll also want to stock up on healthy treats and supplements to support your puppy's overall well-being.

Puppy Checklist: The Best Comforting And Stimulating Toys

Puppies are active and curious creatures, often finding themselves in frequent mischief. To ensure your new family member is both mentally and physically stimulated, consider stocking up on learning toys that engage their mental capacity, rewarding them with a treat at the end. Additionally, as they might experience anxiety in a new environment, having a few comfort toys on hand can help soothe their nerves.

Puppy Checklist: The Best Grooming Supplies

Grooming your furry puppy is no easy feat, but armed with the right tools, you can turn the experience into an enjoyable one for both you and your pup. This not only contributes to your puppy's overall health and appearance but also strengthens the bond between you. Ensure their fur stays tangle-free, keep their sharp nails in check, maintain a coat consistently free of ticks and keep their ears clear of any unwanted gunk.

Puppy Checklist: The Best Cleaning Essentials

Messes are inevitable with a new puppy, but the right tools can help you tackle stains, odors and the surprising amount of fur you'll constantly find clinging to your upholstery. In addition to a vacuum designed specifically for pet hair, tools like stain and odor eliminators, as well as carpet cleaners, play a significant role in maintaining your home in top condition.

Why Trust Forbes Vetted

The Forbes Vetted editors and contributors have conducted extensive research on pet products, including researching and writing numerous articles dedicated to simplifying life with pets at home. As pet owners ourselves, our research has exposed us to a plethora of products designed for life with dogs and cats, covering topics such as best couch fabrics for pets, vacuums designed to trap fur and even the best self-cleaning litter boxes for our feline friends.

Regularly, we invite veterinarians and other pet experts to lend their expert insights on products and services that impact families with pets. This robust research empowers us to craft stories catering to the needs of pet owners seeking value-driven products for home use. For this story, we spoke with dog expert Mike Gould, a founding member of the NYPD canine unit and owner of Hounds Town USA, a doggie daycare, spa and boarding service with locations across the United States.

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